DE

Riege Software
konzepthaus and HubSpot as digital pioneers:

Automated quotation platform for Riege Software

Riege Software is a leading provider of cloud-based logistics software for air, sea and customs freight. Founded in 1985 and privately owned since then, the company is headquartered in Germany and supports over 700 customers in more than 60 countries with its SaaS platform "Scope". Riege's solutions are used by over 11,000 users and stand for innovation, efficiency and user-friendliness.

Central data management
in HubSpot
More efficiency
and transparency
Automated
Quotation preparation
Standardized
Workflows
Improved
Customer service
Future-proof
and scalable system

The way to solution

Initial situation: Slow processes and manual quotation preparation

Scope, Riege's flagship product, was developed as a digital standard for the logistics industry. It enables globally active companies to combine all transport logistics and customs clearance processes in one platform. However, the quotation process was a weak point for a long time until Riege automated and modernized it. Previously, the quotation process was manual, error-prone and inconsistent: several employees were involved, there was a lack of standards, and products and prices were often presented inconsistently. This led to multiple purchases of the same service and contradictory contract clauses, which often required further clarification.

In addition, the process took between two days and two weeks, sometimes longer. Country-specific requirements such as different languages and prices made the processes even more difficult.

Finding solutions for inefficient and unscalable processes

Inefficient processes were hampering Riege's internal productivity and increasing the risk of missing out on market opportunities. With growing complexity and a lack of scalability, it was clear that a new, flexible system was needed. The team set out to find a modern, scalable solution - with a clear focus on industry-specific solutions in the areas of automation and usability. Through recommendations, Riege soon came across konzepthaus Web Solutions as an experienced implementation partner for HubSpot-based platforms.

The task for konzepthaus

  • Replacement of the old system and integration of all previous functions
  • Ensuring scalability and flexibility to cover country-specific requirements
  • Automation of quotation and approval processes to reduce manual work
  • Migration and restructuring of existing databases
  • Introduction of a user-friendly, modern design with clear workflows

The challenge From data migration to cultural change

The implementation of the new Riege platform presented technology partner Konzepthaus with complex challenges.

The first tasks included data migration and restructuring, as grown data structures prevented a clear system. The aim was to create a scalable basis for the quotation system. Processes such as quotation creation, approvals and contract reviews were automated in order to replace manual, error-prone workflows.

Country-specific adaptations

Country-specific adaptations were essential, as customers in over 60 countries require different languages, currencies and legal requirements. The platform acts as a central hub and flexibly integrates this diversity.

UI/UX design and training ensure acceptance

A modern UI/UX design was to promote user-friendliness and ensure acceptance. In addition, a cultural change accompanied the system change, supported by training and communication to involve all stakeholders.

This is what
our customer

Gunther Schlegel2
We urgently needed a new solution that would improve and simplify our quotation and sales processes. In particular, the lack of scalability and standardization caused us difficulties. Fortunately, with konzepthaus we had an experienced technology partner at our side who understood our complex requirements - and was able to fulfill them.
GUNTHER SCHLEGEL,
Director Partner Management & Internal Automation at Riege Software

The solution

Customized platform based on HubSpot

konzepthaus WebSolutions teamed up with Riege to develop a customized solution based on the HubSpot platform, which integrates and efficiently combines state-of-the-art functions in both the frontend and backend. The team's goal: to maximize the efficiency and flexibility of the quotation and sales processes - while at the same time ensuring high scalability and user-friendliness.

Data migration and standardization

A central component was data migration and standardization. The existing data was cleansed, standardized and successfully migrated to the HubSpot platform. A new, structured product catalog with clearly defined SKUs and standardized service descriptions was integrated, which improved the quality of the offer and reduced errors.

Automated quotation generation

Automated quotation creation was another milestone. With the new solution, quotations can now be created quickly and professionally. Graduated prices, discounts and country-specific adjustments are calculated automatically, which significantly speeds up the process and reduces the error rate. Automated workflows for approvals, quotation checks and contract management save time and ensure consistently high quality in all processes.

User-friendly design increases acceptance

The platform was also given a user-friendly design with dedicated workflows. This visual and functional redesign increased user acceptance and optimized usability.

Efficiency through real-time overviews and central storage

Real-time overviews of current quotations, central document storage and a reporting tool were introduced as value-added features to continuously monitor the efficiency of quotation creation. All relevant contract documents and quotes are now stored centrally in HubSpot, which simplifies access and management. The system also offers the flexibility to implement future enhancements such as SAP integration.

Seamless integration of HubSpot technologies

konzepthaus relied on the seamless integration of HubSpot technologies in the project: The CMS Hub was used for dynamic pages, the CRM Hub managed customer and product data centrally, while the Sales Hub automated the creation of quotations. In addition, the Marketing Hub was used for personalized communication and the Service Hub for an efficient ticket system.
Our aim was to create a digital solution that is efficient, flexible and future-proof. By switching to HubSpot technologies, we were able to fully meet Riege's desired requirements. All processes from quotation preparation to contract processing are now managed centrally via the platform, which significantly improves usage and transparency for everyone involved.
MONIKA WISSER
Managing Partner, konzepthaus Web Solutions

Results Efficiency, scalability and future-proofing

The introduction of the new system brought Riege Software lasting improvements:

The increase in efficiency reduced the time taken to prepare quotations from days to minutes, thanks to automated processes and dynamic workflows. This optimized processes and created a competitive advantage.

Automation reduced costs, standardized processes relieved employees and improved the use of resources. At the same time, data quality increased as clear structures minimized errors and enabled well-founded analyses.

The platform impresses with its scalability and flexibility, adapts to country-specific requirements and remains future-proof for expansions. It also promotes better collaboration: standardized structures and a central platform significantly improve communication and customer interaction.

Advantages for RIEGE

Clear
Increased efficiency
Cost savings
through automation
Improved
Data quality
Scalability
and flexibility
Better
Cooperation
With the new platform, we have achieved a real quantum leap in the way we work - from long, manual processes to fast, automated quotation creation. Quotations are now created in minutes instead of days, and the processes are efficient and scalable. The system not only brings us significantly more efficiency and transparency overall, but also strengthens cooperation with our customers - we can serve them much faster and more precisely. Konzepthaus has managed to develop a platform that supports and inspires us and our customers in the long term.
GUNTHER SCHLEGEL
Director Partner Management & Internal Automation at Riege Software

Used HubSpot technologies

CMS in the frontend:
Dynamic pages for offers and data access
CRM in the backend:
Central management of customer and product data
Marketing Hub:
Customized offers and communication
Sales Hub:
Automated quotation generation and revenue transparency
Service Hub:
Ticket system for customer inquiries
Reporting tools:
Performance measurement and data analysis

Get to know the concept house Convinced?
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As experts in technology and integration, we rely on the HubSpot CRM platform to create solutions that go far beyond the ordinary.

We support you with CRM implementation for sales, marketing and service. In addition, we create customized concepts for the development of websites, the construction of platforms and system integrations and migrations.

At konzepthaus, you get 100% individual solutions that are perfectly tailored to your current processes and systems.

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